Grandstream device management system (GDMS) is a new cloud-based solution for managing, tracking, and analyzing Grandstream accounts and devices. Since 2002, Grandstream Networks (GN) has grown into a global brand for award-winning IP voice and video conferencing devices.
MSPs, ITSPs, and resellers use Grandstream IP devices, gateways, headsets, webcams, video phones, ATA's, and IP-PBX appliances. Businesses need a way to manage the devices. GDMS delivers a solution for managing multiple devices and accounts across different projects.
4 Ways to Leverage Grandstream Device Management System
GDMS is a free enterprise-grade IP system solution for compatible devices. The cloud-based solution offers a way to manage a limitless number of Grandstream IP phones, devices, networks, and clients.
Grandstream recently released a BETA version of the program. The new platform has zero-touch provisioning and enterprise-grade tools. The solution will only get better with new integrations and tools but achieves a lot already. Here are four ways MSPs, ITSPs, SPs, and online resellers can use GDMS.
1. Organize Devices into Sites
GDMS allows you to organize Grandstream devices into unique labels known as 'sites.' The organization lets you create client categories within the system and manage all customers from a single, central source. Admins can further break-down sites into parent and child sites.
A site can be an organization department, specific client/individual, or a subscription if you feature SIP and ITSP services. Admins can import sites and devices in bulk via Excel templates. Make sure that you define and configure the sites before importing.
2. Upgrade All Devices Remotely
The GDMS cloud-based solution offers centralized management. Admins can manage all Grandstream IP devices from a central dashboard and initiate software updates remotely. The central platform allows you to work with batches or on single items.
The upgrades are sent to a device automatically when it connects to the network. Admins can also provision new accounts to a device.
3. Monitor, Analyze, Troubleshoot Devices
Intelligent troubleshooting experience assists in identifying issues and generating diagnostic reports. An admin can configure smart alarms (high, medium, and low) to provide notifications for account registration failure, factory reset, reboot, and task run failure.
Cloud diagnostic tools will automatically solve issues. Diagnostic reports also feature detailed device information, system logs, network captures, conduct traceroutes, and devices offline, essential for analytics.
4. Program Automated Maintenance Tasks
You can program tasks within the GDMS platform to automate network maintenance. Also known as active maintenance, task automation allows you to program device reboots, model and group configuration templates, and factory resets using the tasks panel.
Automating maintenance translates to fewer on-site visits and less time on firmware upgrades. The admin can program functions to execute instantly, schedule them for later or repeat them after specific triggers for easy SIP account management and configurations.
Competent GDMS Configuration and Training
Central dashboard for monitoring, managing, and tracking of all compatible Grandstream devices noted. MSPs, Integrators, ITSPs, SPs, online resellers, and value-added resellers should get training to leverage GDMS and manage devices in their networks effectively.
At NTS Direct, we provide competitive telecom pricing, product training, and phone system configurations for successful installation and deployment. Leverage our 20 years of professional experience to get the best from your Grandstream IP telephony and networks.