Prices, product availability, and terms of sale for all in-stock and special-order products are subject to change without notice.

NTS Direct makes every effort to ensure the accuracy of product information, pricing, specifications, and descriptions. However, NTS Direct does not guarantee that all information is complete, current, or error-free.

Product names, trademarks, and manufacturer names are used for identification purposes only.

Product images are provided for reference and may not represent the exact item received.

Order Acceptance & Cancellation: All orders are subject to acceptance by NTS Direct. NTS Direct reserves the right to refuse, cancel, or limit any order, including orders affected by pricing or listing errors, suspected fraud, or unavailability of stock. In the event of cancellation, any payment already collected will be refunded in full.

Special-Order Products: Special-order and custom-configured products are non-cancelable and non-returnable once the order has been placed with the manufacturer or distributor, except where the product is defective.

Returns

NTS Direct accepts returns for eligible products under the following conditions:

1.      Non-defective products must be returned within 30 days of the purchase date. A Return Merchandise Authorization (RMA) must be obtained from NTS Direct before returning any product. Authorized returns must be received within 15 business days after the RMA is issued.

2.      Defective products are handled according to the manufacturer's warranty and return policies.

3.      Customers are responsible for all return shipping costs, including returns for defective products. Packages shipped Collect on Delivery (COD) or Postage Due will be refused.

4.      Returned products must be in new, unused, and resalable condition. NTS Direct reserves the right to determine whether a returned product meets resale requirements.

5.      Non-defective returns are subject to a minimum 20% restocking fee. Additional restocking fees may apply if the returned product is not in resalable condition, including but not limited to:

•        Open or broken tamper seals

•        Damaged packaging

•        Scratches or cosmetic damage

•        Missing manuals

•        Missing accessories

•        Missing software or documentation

6.      Shipping charges are non-refundable.

7.      Refused shipments will be refunded less:

•        A minimum 20% restocking fee

•        Original shipping costs

•        Return shipping charges

•        Any brokerage or recovery fees incurred by NTS Direct

8.      Authorized returns are generally processed within 7 business days after receipt and inspection. Unauthorized returns, refused shipments, or undeliverable packages may require up to 3 weeks to process and may be refused, returned at the customer's expense, or subject to applicable restocking fees.

Advanced replacement service is available upon request.

Replacement products are billed at the time the replacement order is processed.

After NTS Direct receives and evaluates the original product:

•        If the product is confirmed to be defective, a store credit will be issued for the advanced replacement.

•        If the product is not defective or can be repaired, the original product may be returned to the customer and no credit will be issued for the replacement order.

•        If requested, a store credit may be issued instead, less the applicable 20% restocking fee.

Evaluation Timeline: NTS Direct will complete its evaluation of the original product within 10 business days of receipt and will notify the customer of the outcome in writing.

Defective products will be repaired or replaced in accordance with the applicable manufacturer's warranty and service guidelines.

Products damaged due to external causes, including but not limited to improper installation, misuse, electrical surges, environmental conditions, or acts of God such as lightning, flooding, or natural disasters, are not considered defective and are not covered under manufacturer warranty or NTS Direct return policies.

Defective software may be exchanged only for the identical product.

Opened, non-defective software is not eligible for return.

Software license keys and digital software licenses are non-returnable.

All software is subject to the license agreement or terms established by the software publisher.

Reconditioned and Open Box products may be exchanged or repaired within 90 calendar days of the purchase date at the discretion of NTS Direct.

These products have previously been sold, returned, inspected, reconditioned, and repackaged for resale.

If a replacement product is unavailable, NTS Direct may issue a store credit.

Reconditioned and Open Box products may not include all original accessories, packaging, manuals, or software.

Products should be packed securely in the same manner they were originally received whenever possible.

Do not use the manufacturer's product box as the outer shipping container. The product box must be placed inside suitable protective outer packaging.

Clearly write the authorized RMA number on the outside of the shipping carton.

If a return qualifies for a refund or credit, it will be issued after the RMA inspection and approval process has been completed.

Refunds are issued using the original payment method whenever applicable. The time required for the refund to appear on your account is determined by your financial institution and may take one to two billing cycles.

Limitation of Liability: To the fullest extent permitted by law, NTS Direct's total liability for any claim arising from a purchase shall not exceed the amount paid for the product giving rise to the claim. NTS Direct shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, business interruption, or data loss, even if advised of the possibility of such damages.

Force Majeure: NTS Direct shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, labor disputes, carrier delays, or manufacturer supply shortages.

Governing Law & Dispute Resolution: These Terms shall be governed by and construed in accordance with the laws of the State of [STATE], without regard to conflict-of-law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in [COUNTY/STATE].

International Orders: For orders shipped outside the United States, the customer is solely responsible for all applicable customs duties, import taxes, and brokerage fees. NTS Direct is not responsible for delays caused by customs processing.