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SV9100 Contact Center Module License

SV9100 Contact Center Module License
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SV9100 Contact Center Module License Provides additional Contact Center functionality.
MSRP: $2,600.00

Price: $2,867.00
Contact Center Module features include: SV9100 Contact Center Module-Lic • Basic Contact Center MIS Feature • (1) RT Reporting Client – Provides real time monitoring of Contact Center status and Contact Center reporting capabilities. Up to (15) RT Reporting licenses (BE114095) may be added. • Skill Based Routing – Distributes calls based on Agent’s priority level setting. Routing can be set for each Contact Center group. • Caller ID Routing – If call tagged by agent, routes subsequent calls to same agent. • (20) Contact Center Agents – enables Agent logon/logoff • (20) Contact Center MIS Agents – Allows user to change their Contact Center Status via the UC Client: Login, Logout, Wrap-up, Off-Duty (Rest) If more than (20) Contact Center agents are required, each additional Agent or Supervisor requires a Premium User License. Requires SV9100 Contact Center Software & the InServer II Blade (below) or an external server. Maximum one Contact Center Module License per system.
Warranty
1 Year Warranty